We offer a full money back guarantee on all payments made, but under certain conditions. We invite you to read the conditions explained in more detail below. Our Refund Policy gives you 10 days to provide valid proof of account closed or a valid receipt of prior payment made on account. You are eligible for a full refund within 10 calendar days of your payment. After the 10 day period, we cannot offer you a refund. If you have any further questions or would like to request a refund, please do not hesitate to contact us. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 15 calendar days. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at accounting@settlenpay.com