Truist Solution, Inc.

This is a communication from a debt collector. This is an attempt to collect a debt.
Any information obtained will be used for that purpose.

Website Privacy Policy Notice: Consumers

Truist Solution, Inc, and Truist Solution, Inc. d/b/a/ Truist Solution, Inc Collection Agency, Inc. (also referenced below as we, our, and us) are delivering this Privacy Notice to you to generally describe the nonpublic personal and financial information we gather about you, and our privacy practices relating to such information and how those practices relate to the protection, use and disclosure of your nonpublic personal information (your "Customer Information"). Please carefully read this Privacy Notice.

California Residents

Please CLICK HERE to view the Privacy Notice for California Residents pusuant to the California Consumer Privacy Act of 2018 (“CCPA”).

What Information Do We Collect?

We collect Customer Information about you from the following sources:
Information we receive from you on applications or other forms. This information may include:
• Your name
• Address
• Social Security Number
• Telephone number
• Other relevant information that you provide

Information we receive about your account transactions with us, our affiliates, or others including the original creditor. This may include information such as:
• Account balance
• Payment history
• Account activity

Information we receive from consumer reporting agencies (such as credit scores and history) and other information relating to your creditworthiness.

How Do We Use Your Information?

We do not use Customer Information we have obtained about you for any purpose other than to service or manage your account(s) in the ordinary course of our business.

We do not share Customer Information we have obtained about you with affiliates or non-affiliated third parties except to the extent necessary to aid us in servicing or managing your account(s) in the ordinary course of our business, such as:
• companies to whom we may assign your account for servicing;
• companies that provide mailing services to us; and
• service providers that help us administer our database containing your account.

Information Security

We restrict access to Customer Information about you to those employees or service providers who need to know that information to service your account(s). We maintain physical, electronic and procedural safeguards that comply with applicable laws and regulations to guard your Customer Information. Whenever we hire third parties to provide support services in order to help us service or manage your account(s), we will require them to conform to our privacy standards and to allow us to audit them for compliance. Such third parties and their employees receiving Customer Information we have obtained about you are required to limit their use of your Customer Information to the particular purpose for which it is shared and they are not allowed to share it with others except to fulfill that limited purpose.

Vermont and California Residents

We will not disclose your Consumer Information to affiliates or non-affiliated third parties except as provided above, in compliance with the requirements of Vermont and California law.
Calls to and/or from this company may be monitored or recorded.

Other Important Information

We are required under state law to notify consumers of the following important rights. This list does not contain a complete list of the rights consumers have under state and federal law:

Payment Options:
You may visit our website to make a secure payment at or contact us at 888-708-0494. An automated payment attendant is also available 24 hours a day, 7 days a week. Your account # will be required.

For your convenience we accepts the following credit cards: Visa, Master Card, and American Express. We also accept pre-paid credit cards, debit cards and check by phone payments using your checking or savings account. If you use a pre-paid credit card, debit card, checking or savings account to make a payment, we will convert your payment into an ACH or EFT Payment. This means the amount of your payment may be immediately withdrawn from your funding account. Sending an eligible check for payment is deemed sufficient authorization to complete the payment by electronic debit. By doing so your checking account will be debited for the amount of the check and your cancelled check will not be returned to you by your bank.

The above terms and conditions apply to payments made using our online payment website, or automated payment system and/or option.

Questions

If you have any questions or concerns specifically related to this privacy policy please write to:
Truist Solution, Inc.
Attention: Compliance Department
1755 The Exchange
Atlanta, GA 30339