Comprehensive National Debt Collection Agency Services
Truist Solution, Inc Inc., is a nationally debt collection agency headquartered in Atlanta Georga, with offices & state-of-the-art call centers in the United States.We offers comprehensive debt collection agency services nationwide. Our strengths are based on innovative, resourceful and compliant debt collection practices that are continuously developed using the latest technology. From high-capacity, networked call centers serving all US time zones to the most highly trained debt collectors, maximizing the recovery of debt is our primary mission.
FLEXIBLE, TAILORED COLLECTION STRATEGIES
Truist Solution, Inc's account treatment strategies are crafted and customized to meet and even exceed our clients' standards. All of our collection platforms are individually built and tailored to each client’s unique, individual requirements. In other words, we have a tremendous amount of flexibility with our systems and our staff, enabling us to adjust strategies and implement plans on a real time basis in order to meet your expectations.Advanced Call Center Technology & Training
NATIONALLY LICENSED OFFICES WITH 24/7
HIGH-CAPACITY, NETWORKED CALL CENTERS
Truist Solution, Inc Inc., operates state-of-the-art call centers, including Nevada, Hawaii & Florida. Being licensed in 46 states across the country allows us to legally continue collection efforts if a customer moves across state lines.
LIVE, BI-LINGUAL REPRESENTATIVES FROM 8AM EST TO 5PM HAWAIIAN TIME
Our call center offices across the country allows for the ability to receive debt collection calls from 8am EST to 5pm Local Hawaiian Time, allowing your customers to speak with live,
bilingual representatives 19 hours a day. Outbound collection activity conforms to FDCPA & TCPA regulations and is conducted only between the hours of 8 a.m. to 9 p.m. local time where a consumer is located.
All Truist Solution, Inc Collection Representatives receive comprehensive, ongoing customer service and technical training. Additionally, Truist Solution, Inc offers bilingual collection and Client Services Department staff to assist consumers in their first language whenever possible.
ALL COLLECTION CALLS RECORDED
Anytime a consumer makes allegations regarding how they were treated or that federal or state laws were not adhered to, that customer can pursue legal action. With all calls being recorded, we are able to prove that our trained collectors are following all required laws & have not violated a consumer's rights.LIVE REPRESENTATIVE DIALING
FDCPA & TCPA Compliant Call Center TechnologyWith our proprietary LRD call system, all telephone campaigns are executed and managed in-house by Truist Solution, Inc. and all outbound calls are initiated and transfered between highly trained Truist Solution, Inc call center representatives. The Our dialing platform is entirely seperate and independent of auto-dialing systems, ensuring complete TCPA regulatory compliance. This human intiated telephone dialing system allows for full legal compliance with all Telephone Consumer Protection Act (TCPA) & Fair Debt Collections Practices Act (FDCPA) requirements and guidelines, as well as maintaining compliance in accordance with the latest court rulings and precedents affecting the application of the TCPA.
Proprietary Collection Technology
24/7 ONLINE COLLECTION ACCOUNT INFORMATION
At any time your customers can access their account, make payments or obtain requested information such as proof of payments and copies of letters that have been sent. These features also allows our clients the ability to review your customers' notes & payments in real time, update accounts, generate reports and receive invoices anytime and from anywhere.
CRM - INNOVATIVE COLLECTION ACCOUNT REPORTING TECHNOLOGY
CRM, our proprietary collection software, offers the freedom and mobility to create client specific strategies and programs without the limitations most other agencies experience using third party collection software systems to administer their collection operations database.
CRM also allows us to generate tailored, familiar reports that your office will be ready to work with. You can receive your files in any format you choose with the flexibility to review receivables as if they were in your office.
COMPREHENSIVE REPORTING & ACCOUNTABILITY
Clients are provided with vital performance reports generated on a weekly and monthly basis. Our management staff consistently achieve preset performance targets using a list of "Key Performance Indicators" to assist with course management and to maintain a focus on customer service. Our operation departments factor all projected targets and have the authority to implement course corrections as needed.
Truist Solution, Inc key operational personnel utilize 12-Month Liquidation Modules, Best Average Fee Reports, Omni Reports and Proprietary Reports to create collection strategies that will yield targeted results, determine ideal practices and achieve a level of success that other collection agencies cannot.
Regulatory Compliance
Comprehensive Protection For Both Clients & Consumers
Truist Solution, Inc. maintains strict compliance with all applicable State and Federal laws including but not limited to:
• The Dodd-Frank Act • Graham Leach Bliley Act (GLBA)
• Fair Debt Collections Practices Act (FDCPA)
• Servicemembers Civil Relief Act (SCRA)
• Fair Credit Transaction Act (FACTA)
• Telephone Consumers Protection Act (TCPA)
HIPAA COMPLIANCE FOR MEDICAL COLLECTIONS
We adhere to all regulations and are compliant under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Truist Solution, Inc Agency will meet or exceed all requirements described under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Public Law 104-191.
Truist Solution, Inc systems comply with HIPAA requirements of security, privacy, and data transmission. Furthermore, we encrypt electronic protected health information during use in the field and during transmission. Truist Solution, Inc undergoes an annual audit by an independent auditing firm to achieve and maintain SSAE 16, which evaluates a series of objectives within the company.
IN-HOUSE ATTORNEYS & LEGAL REPRESENTATION
Our staff of debt collection attorneys are highly trained and experienced in litigating cases involving the myriad laws, rules and regulations that govern the collection industry. Truist Solution, Inc's Collection Attorneys are ready to pursue accounts through State and Federal courts under appropriate circumstances.