Consumers contacting The Truist Solution, Inc. have the choice to engage our automated system or speak with a live customer representative.
All outbound telephone calls are manually dialed by live human agents until express consent is obtained or is withdrawn.
With our proprietary reliable high speed phone communication system call system, all telephone campaigns are executed and managed in-house by The Truist Solution, Inc. and all outbound calls are
initiated and transfered between highly trained The Truist Solution, Inccall center representatives. Our reliable high speed phone communication system platform is entirely seperate and independent of auto-dialing systems,
ensuring complete FDCPA & TCPA regulatory compliance.
This human intiated telephone dialing system allows for full legal compliance with all Telephone Consumer Protection Act (TCPA) &
Fair Debt Collections Practices Act (FDCPA) requirements and guidelines, as well as maintaining compliance in accordance with
the latest court rulings and precedents affecting the application of the TCPA.
Contact The Compliance Department
As a potential, new or existing The Truist Solution, Inc Client, your feedback and experience with our services is important to us.
Please allow us the opportunity to resolve your concerns or answer any questions you may have by contacting us directly.
Compliance Office Contact Info
The Truist Solution, Inc.
Compliance Department
1755 The Exchange
Atlanta, GA 30339